Politique d’expédition

Everything below applies to orders placed on wearpele.com. Estimates are estimates: once a package leaves us the carrier controls the clock, and holidays or weather can add time.

Where we ship

We ship across the United States, including Alaska, Hawaii, Puerto Rico and APO/FPO addresses, and internationally to most destinations. Some countries are unavailable for reasons outside our control; if yours cannot be selected at checkout, that is why.

Processing time

Orders are packed and processed before they ship. Most leave us within 1 to 3 business days. Engraved or specially prepared rings can need a few extra business days, and we note longer timelines on the product page or in your confirmation email.

Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend begin processing the next business day.

Shipping rates

  • Standard shipping within the United States is free on every order.
  • Expedited shipping is available at checkout where offered, at the rate shown before you pay.
  • International rates, where available, are calculated at checkout.

Estimated transit times

Transit begins after processing, when the carrier first scans the package.

United States

  • Standard: about 3 to 7 business days after shipping.
  • Expedited: about 1 to 3 business days after shipping. Not available to P.O. boxes.
  • Alaska, Hawaii, Puerto Rico and APO/FPO addresses can take considerably longer, sometimes several weeks, depending on the carrier.

International

  • Standard: about 14 to 30 business days after shipping.
  • Expedited, where available: about 7 to 14 business days, destination allowing.
  • Customs clearance can add time that no carrier can predict.

Tracking

You will get a confirmation email with your order number when you order, and a second email with tracking when the package ships. Tracking can take a day or so to start updating after it is issued. Quote your order number if you write to us about a shipment.

Address accuracy

Check your shipping address before you pay. We are not responsible for packages delivered to an address entered incorrectly. If a package is returned to us as undeliverable we will contact you to arrange re-shipment, and additional shipping may apply.

Customs, duties and import taxes

International orders may attract duties, taxes or import fees on arrival. These are set by the destination country, are not included in your order total, and are the recipient's responsibility unless we state otherwise at checkout. Refusing a delivery to avoid charges does not entitle you to a refund of the outbound shipping.

Delays, loss, theft and damage

If tracking stalls, or a package is lost, stolen or damaged in transit, contact us with your order number. We will work with the carrier and make it right. Every PELE ring also carries a lifetime warranty, which covers loss and theft once, whatever the cause.

Changes and cancellations

If you need to change or cancel an order, contact us as quickly as you can. We can usually help before the order has been packed. Once it has shipped it has to be handled as a return or an exchange.

Returns and exchanges

Unworn rings can be returned within 30 days, and we offer one complimentary size exchange per order on unworn rings. Full terms are in our refund policy, and delivery estimates are on our shipping times page.

Questions

Anything not covered here, contact us and we will answer.